Credit Guide

Make It Mine Finance Pty Ltd (ACN 130 102 411/ ACL 402033)

CREDIT GUIDE

Make It Mine FinancePty Ltd must as soon as practicable after it becomes apparent to us that we are likely to enter a credit contract with you who will be the debtor under the contract, give you our credit guide in accordance with s126 of the National Consumer Credit Protection Act 2009 (Cth).

This guide contains information about us, our responsible lending obligations and our dispute resolution procedure.

About us

Address: 3a Holloway Drive

Bayswater Victoria 3153

Tel: 1300 55 88 39

Email: Email us

Our responsible lending obligations

We must not enter into a credit contract with you, or increase the credit limit of a credit contract with you, if the contract would be unsuitable for you. A contract will be unsuitable for you if at the time of our assessment that at the time the contract is entered into or the credit limit is increased, it is likely that you will be unable to comply with your financial obligations under the contract or could only comply with substantial hardship or the contract will not meet your requirements or objectives.

In order for us to make our assessment as to the suitability of the credit contract to you, we must make reasonable inquires about your requirements and objectives in relation to the credit contract and your financial situation and take reasonable steps to verify your financial situation.

You can request for a copy of our assessment and we must you give a written copy of our assessment at no charge to you if the request is made no more than 7 years of the date the contract is entered into or your credit limit is increased. If the request is made within 2 years, we will provide the assessment to you within 7 business days of us receiving the request otherwise within 21 business days.

Our dispute resolution procedure

We have an internal dispute resolution procedure and we are also a member of an ASIC approved external dispute resolution scheme. Both are readily accessible and free.

If you have a complaint, please contact us first using the contact details above. We will use our best endeavour to resolve the dispute. If we are unable to resolve the dispute or if you are unsatisfied with the outcome of your complaint, you can refer the matter to our external dispute resolution provider, Credit Ombudsman Service Limited.

Credit Ombudsman Service Limited

Telephone: 1800 138 422

Fax: (02) 9273 8440

Internet: www.cosl.com.au

Mail: PO BOX A252

Sydney South NSW 1235

- I want to check my order status